Eligibility for a Refund

 

To be eligible for a refund, you must:

 

• Submit your refund request within 14 calendar days of your purchase date.

• Contact our support team in writing via email or Slack.

• Provide sufficient information to allow us to identify your account and purchase.

• Requests submitted after the 14-day period will not be eligible for a refund.

 

Course Usage Requirements

 

Our satisfaction guarantee is intended to allow learners a fair opportunity to evaluate the platform while protecting against misuse.

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You will become ineligible for a refund if:

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• You have accessed or completed 50% or more of the learning content included within your purchased product.​

• You have substantially consumed, downloaded, copied, or otherwise accessed a significant proportion of the learning materials provided.​

• Course engagement and progress are measured using activity data recorded within the Courtiere learning platform.

 

If You Have Not Had the Opportunity to Use the Course

 

If you submit a refund request within the 14-day guarantee period but have not accessed or completed any course content since purchase, we may offer to extend your Satisfaction Guarantee by an additional 14 days.

 

This option is designed to support learners who have been unable to properly evaluate the platform due to personal, professional, or unforeseen commitments shortly after enrolment.

 

The extension is entirely optional. You may still proceed with your refund request if you prefer.

 

How to Request a Refund

 

Refund requests must be submitted in writing via one of the following methods:

 

Email: support@courtiere.io

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Slack: Courtiere Support

 

Please include:

 

• Your full name

• The email address associated with your account

• The product purchased

• A brief explanation of your request

 

Once received, we will review your account activity and determine whether your request meets the eligibility criteria set out in this policy.

 

Refund Approval and Processing

 

Approved refunds will be issued to the original payment method used at checkout.

 

Please allow up to 10 business days for the refund to appear in your account, although processing times may vary depending on your payment provider or bank.

 

Exceptions

 

Courtiere reserves the right to refuse refund requests where:

 

• The request is made outside the 14-day Satisfaction Guarantee period.​

• 50% or more of the purchased learning content has been accessed or completed.​

• There is evidence of excessive consumption of course materials prior to the refund request.​

• There is evidence of abuse of the Satisfaction Guarantee, fraudulent activity, attempted chargeback misuse, or any breach of our Terms of Service.​​

• The learner has shared, distributed, copied, reproduced, or otherwise misused Courtiere intellectual property or learning materials.

 

Our Commitment to Learners

 

We genuinely want every learner to succeed.

 

If you're struggling with the course, feeling overwhelmed, or unsure how to progress, we encourage you to contact our support team before requesting a refund. In many cases, we can provide additional guidance, study recommendations, and support to help you get the most from your learning experience.

 

Our goal is not simply to help you pass CeMAP, but to support you on your journey towards a successful career in mortgage advice.