Privacy Policy

Introduction

Courtiere is committed to protecting your privacy and handling your personal information transparently, securely, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.

Information We Collect

When you interact with Courtiere, we may collect limited personal information including your name, email address, purchase information, learning progress, support communications, and account activity where necessary to provide our services.

​

For marketing purposes, the primary information we collect directly through our website is your email address where you choose to subscribe to updates, resources, newsletters, or other communications.

Courtiere does not collect, store, or process your full payment card details. All payment information is handled securely by our payment provider, Stripe.

We do not intentionally collect special category or highly sensitive personal data and ask that users do not provide such information unless specifically requested for a legitimate business purpose.

How We Use Your Information

We use your information to:

• Provide access to Courtiere products and services.

• Create and manage learner accounts.

• Process purchases and subscriptions.

• Deliver course content and learning experiences.

• Provide customer support.

• Send service-related communications.

• Send marketing communications where you have provided consent.

• Improve our products, services, and user experience.

• Comply with legal and regulatory obligations.

We only process personal data where we have a lawful basis for doing so under UK GDPR.

Third-Party Service Providers

To deliver our services, we use a number of trusted third-party providers. These providers may process personal information on our behalf and only for the purposes of providing their services.

Stripe

Stripe is used to process payments securely. When making a purchase, your payment information is submitted directly to Stripe. Courtiere does not have access to or store your full payment card details.

360Learning

360Learning provides the learning management system (LMS) used to deliver course content, track progress, and manage learner accounts. Information such as your name, email address, enrolment details, and learning activity may be processed by 360Learning in order to provide the learning experience.

Zapier

Zapier is used to automate workflows and communications between systems. Information such as your name, email address, purchase status, and enrolment details may be processed for operational and marketing automation purposes.

Slack

Slack is used to provide access to the Courtiere learner community. Typically, only your email address is required to grant access to the platform. Any additional information, messages, profile details, or content you choose to share within Slack is submitted voluntarily by you and is not information that Courtiere specifically requires or requests.

Marketing Communications

Where you have given consent, we may use your email address to send updates, educational content, product announcements, promotions, and other marketing communications.

You can withdraw your consent and unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Sensitive payment information is processed through Stripe using secure, encrypted payment infrastructure and is never stored by Courtiere.

While we take security seriously, no online system can be guaranteed to be completely secure and users should take reasonable precautions to protect their own account credentials.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Where information is no longer required, it will be securely deleted or anonymised.

International Transfers

Some of our service providers may process personal data outside of the United Kingdom. Where this occurs, appropriate safeguards will be implemented to ensure personal data remains protected in accordance with applicable data protection laws.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Correct inaccurate personal data.

• Request deletion of your personal data.

• Restrict processing of your personal data.

• Object to certain types of processing.

• Request transfer of your personal data.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the Information Commissioner's Office (ICO).

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Email: support@courtiere.io

We will respond to privacy-related requests within the timeframes required by applicable data protection legislation.

Changes to This Policy

Courtiere may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. The latest version will always be available on our website and will take effect immediately upon publication.